Independent guide. We are not Maurices, we do not run this survey, and we cannot issue, resend or replace a discount code. Nothing on this page asks you for one. Full disclaimer at the foot of the page.
Search around and you will find comment sections on other Maurices survey pages full of people saying the same thing — completed the survey this summer, coupon never showed. What none of those pages do is say why. Here is the actual list, in the order these things happen.
1. The code was on screen and the tab got closed
This is the most common cause by a distance, and it is the least obvious because people assume every survey emails you afterwards. Depending on how the survey is configured, your code may be displayed once, on the completion page, and nowhere else. Close the tab, hit back, let your phone lock and time out, and it is gone.
Recoverable? Rarely. Check your browser history — if the completion page is still in the back-stack it may re-render, though many survey platforms invalidate the session immediately. Do not bother trying the receipt again; the entry screen will refuse details it has already accepted.
Before you press submit on the final question, have a pen on the table. The moment a code appears, write it on the receipt — then screenshot it as a backup. Doing it in that order matters, because on a phone the screenshot gesture is exactly the sort of thing that can navigate you away from the page.
2. The email address had a typo in it
One wrong character and the code goes to a mailbox that either doesn’t exist or belongs to somebody else. The survey has no way to tell you this, because from its side the message was sent successfully.
Recoverable? No. There is no resend, and the receipt is spent. The only prevention is reading the address back to yourself before submitting — particularly if you typed it on a phone keyboard with autocorrect enabled, which cheerfully turns .com into .con and capitalises the first letter of an address for no reason.
3. It arrived, in spam or the promotions tab
The single most worthwhile thing to check, and the one most people skip. Survey platforms send from addresses that mail providers do not recognise as personal correspondence, so the message is a natural candidate for filtering. Gmail in particular files a lot of this under Promotions, where it sits unread beside every other retail email.
Recoverable? Yes, and easily. Search your entire mailbox — not just the inbox — for “maurices”, and also for “survey” and “thank you” around the date you completed it. Include spam, trash and every tab.
- Search all mail, not the inbox folder alone
- Check the Promotions and Updates tabs if you use Gmail
- Look in spam and in trash, in case a filter moved it and you emptied nothing
- Give it a full day before deciding it never came
4. No email was ever coming
If the survey was set to display the code on screen, then no message was ever queued. People wait days for an email that was never going to exist, then conclude the retailer cheated them. It is worth ruling this in or out early: if you have no record of ever being asked for an email address during the survey, this is what happened, and cause number one applies instead.
5. The code arrived and was refused at the till
A slightly different failure, and the one that produces the most irritation because you did everything right. The usual reason is that the code applies to one regular-priced item and there wasn’t one in the basket. An all-clearance haul gives the discount nothing to attach to.
| Reason | What to do |
|---|---|
| No regular-priced item in the basket | Add one full-price item, or save the code for a trip where you are buying one. |
| Code has expired | Check the expiry printed on the code itself. Nothing extends it. |
| Trying to stack it with another offer | Pick whichever is worth more. These codes generally do not combine. |
| Wrong channel | Some codes are in-store only or online only. The terms attached to the code say which. |
| Typed rather than scanned | Ask the cashier to enter it manually from the receipt if a scan fails — the code is still valid. |
What to do now, in order
- Search your whole mailbox for “maurices”, including spam, trash and every Gmail tab. This resolves more cases than everything else combined.
- Wait a full day before deciding it is lost.
- Check your browser history for the completion page, in case the code was on screen.
- Contact Maurices customer service directly, with the store number, ticket number and date from your receipt. They are the only party who can look into an issued code — no third-party site can, including this one.
- If it is genuinely gone, let it go. The receipt is spent and the survey will not take it again. Your next qualifying receipt gets a fresh attempt.
Read the email address back before submitting. Have a pen ready before the final screen. Write the code on the receipt first and screenshot second. And check the receipt guide before you start, so you are not fumbling for the store number halfway through and letting the session time out.
What this is not
It is worth saying, because the assumption is common: a missing coupon is not evidence that the survey is a scam or that Maurices never intended to honour it. The survey is a real feedback programme on a real enterprise platform, and the failure modes above are ordinary plumbing problems — browser sessions, email filters, promotional terms. Nobody is pocketing your coupon.
Equally, no third-party site can give you a working code. Discount codes are generated against one completed survey and validated again at the till, so anything posted publicly is already spent and anything “generated” will simply fail. If a page offers you a free Maurices code, it wants your details, not your happiness.
Starting fresh with a new receipt?
Four numbers, one of them rounded. Get the entry screen right and the rest is three minutes.
Goes directly to tellmaurices.com, the address printed on your receipt.Questions people ask
I completed the Maurices survey but got no coupon. Is that normal?
It is common enough that it is not a sign you did anything wrong. The usual causes are the code appearing on screen and the tab being closed before it was written down, a mistyped email address, the message landing in spam or the promotions tab, or the survey being configured for on-screen delivery so no email was ever going to arrive.
How long should I wait for the email?
Give it a full day before concluding it is lost. Delivery is not always instant. If a day has passed and it is not in spam or promotions, it is unlikely to arrive.
Can Maurices resend my discount code?
There is no self-service resend, and codes cannot generally be looked up from a receipt number. If you believe a code was issued and lost, contacting Maurices customer service directly with your receipt details is the only route worth trying.
I closed the tab before writing the code down. Can I get it back?
Usually not. If the code was displayed on screen rather than emailed, closing the page discards it, and the receipt has already been used so the survey will not accept it a second time.
The cashier said my code didn't work. Why?
The most common reason is that the basket contained no regular-priced item. These codes typically apply to one full-price item, so an all-clearance basket gives the code nothing to discount. Expired codes and attempts to combine the code with another offer are the next most common causes.
Can I just take the survey again with the same receipt?
No. One survey and one code per receipt — the entry screen will reject the same details a second time. A separate qualifying receipt from another visit can be surveyed on its own.
- The full TellMaurices walkthroughAll seven screens, the reward, and the rules that govern it.
- Reading your Maurices receipt, line by lineWhich four numbers the survey wants and which ones get confused with them.