Independent guide. We are not Maurices and we do not run this survey. We will never ask you for a store number, a ticket number or a discount code. Full disclaimer at the foot of the page.
If the TellMaurices entry screen keeps telling you your information doesn’t match, the problem is almost always that you’ve given it a real number from the receipt — just not the right one. Here is what every line actually means.
The four the survey asks for
Store number — four digits
Sits in the header block, usually labelled STORE. Four digits, and the leading zero is part of it. If your receipt says store 472, the survey wants 0472 — you can tell because the form’s own placeholder example is written as 0001 rather than 1. Dropping that zero is one of the two most common reasons an entry bounces.
Printed right beside it you will usually find a register number, often labelled REG and only one or two digits long. That identifies the till, not the shop, and the survey has no use for it.
Ticket number — four digits
Also four digits, labelled TICKET or sometimes TRANSACTION. This is the unique reference for your purchase, and together with the store number it is what pins your feedback to one specific sale on one specific day.
Its neighbour is the associate number — the staff member who served you. It is easy to grab by mistake because it sits on the same line. If the form rejects a four-digit number you are confident about, check you haven’t taken the one after the word ASSOC.
Date and time of visit
The date is typed in as printed. The time is not typed — it is a dropdown offering five brackets: before 11:00am, 11:00am–1:59pm, 2:00pm–4:59pm, 5:00pm–7:59pm, and 8:00pm and later. You pick the one your printed time falls inside. A 6:18 PM receipt is the 5:00pm–7:59pm option, and there is no way to be more exact than that.
People lose a surprising amount of time on this screen hunting for a text box that doesn’t exist.
Amount spent — and this is the one
The survey asks for the amount rounded to the nearest whole dollar. Its own instruction spells it out: “Please enter the dollar amount spent and round to the nearest dollar. For example, if you spent 125.04 you would enter 125.”
- Total $78.04 → enter 78
- Total $44.50 → enter 45 — round up from fifty cents as normal
- Total $132.99 → enter 133
- Never include a dollar sign, a comma or the cents
And use the total, not the subtotal. On the sample receipt above the subtotal is $73.00 and the total is $78.04 — the survey wants 78. Entering 73 is a perfectly reasonable mistake that produces exactly the same unhelpful error message as entering nothing at all.
The numbers the survey doesn’t want
Register number
Labelled REG, one or two digits, beside the store number. Identifies the till.
Associate number
Labelled ASSOC, beside the ticket number. Identifies the staff member who served you.
Subtotal
The pre-tax figure. Close enough to the total to be grabbed by accident.
Item SKUs
Long numbers against individual products. Nothing to do with the survey.
Card authorisation code
Printed if you paid by card. Never needed, and worth not typing into anything.
Return-by date
Maurices prints its returns window on the slip. Useful, but not a survey field.
When the receipt carries no invitation
Look for a line reading www.tellmaurices.com. If it isn’t there, that purchase isn’t surveyable. This is normal on some online orders and on gift-card-only transactions, and no website can generate an invitation for a sale that never had one. Nothing is broken; there is simply nothing to enter.
Till receipts fade with heat, sunlight and friction — a slip left in a hot car can be unreadable within days. Since survey invitations expire after a few days anyway, the sensible habit is to photograph the receipt when you get it and still keep the paper, because you will want somewhere to write the discount code afterwards.
Once you’re through the entry screen
The rest is straightforward: a rating grid, an open comment box, and a discount code at the end. The full walkthrough covers all seven screens with what each one is actually measuring.
One thing worth knowing in advance, though: the code doesn’t always appear on screen. Depending on configuration it may be emailed instead, which introduces a different set of ways to lose it. If you finish the survey and nothing turns up, the causes and the fixes are here.
Got your four numbers?
Store, ticket, date and bracket, rounded amount. That’s the entry screen done.
Goes directly to tellmaurices.com, the address printed on your receipt.Questions about the receipt
Where is the store number on a Maurices receipt?
Near the top, usually labelled STORE, printed as four digits. Keep any leading zero — the survey form's own example is written 0001. The register number printed beside it is a different, shorter number.
What is the ticket number on a Maurices receipt?
The four-digit transaction number for that purchase, often labelled TICKET or TRANSACTION. It is not the associate number, which is usually printed next to it and identifies the staff member rather than the sale.
Do I use the subtotal or the total for the amount spent?
The total — the amount you actually paid, tax included. The subtotal sits a line or two above it and is a different figure, which is a common reason the survey rejects an entry.
How do I round the amount spent?
To the nearest whole dollar, with no cents and no dollar sign. $78.04 becomes 78. $44.50 becomes 45. The survey's own instruction gives 125.04 becoming 125 as the worked example.
My Maurices receipt has no survey invitation. Why?
Not every transaction carries one. Online orders and gift-card-only purchases often print no invitation, and without the tellmaurices.com line and the accompanying details there is no way to enter the survey for that purchase.
Can I use a photo of my receipt for the survey?
Yes for reading the numbers off, but keep the paper as well. You will want somewhere to write the discount code, and thermal receipt paper fades, so photograph it early if you are not doing the survey straight away.
- The full TellMaurices walkthroughAll seven screens, what the reward is, and the rules that govern it.
- The coupon didn’t arrive — what to doFive causes, which are recoverable, and who to contact.